Design

X.4 July + August 2003
Page: 18
Digital Citation

Digital government information services


Authors:
Gary Marchionini, Michael Levi

Digital government aims to better serve people by leveraging technology to make government services more accessible to a broad range of citizens. Digital government (DG) services fall into three classes: information dissemination, citizen transactions, and governance participation. Information dissemination via the Web has been by far the most pervasive service addressed by government agencies at all levels [4]. User interfaces are especially important challenges to DG for the following reasons: User interfaces must support the broadest possible participation by constituents—this is universal usability in action. Because the nature of government centers on information creation and control, user interfaces must…




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