Adam Greenfield, Tish Shute
Tish Shute: Legal scholar Eben Moglen has identified three elements of privacy: anonymity, secrecy, and most important, autonomy. How do you see Moglen’s three elements in the context of a ubiquitously networked world? Are there ways we could design ubiquitous systems that might support personal autonomy?
Adam Greenfield: If we accept for the moment a definition of autonomy as a feeling of being the master of one’s own fate, then absolutely, yes. One thing I talk about a good deal is using ambient situational awareness to lower decision coststhat is, to lower the information costs associated with arriving at a choice presented to you, and at the same time mitigate the opportunity costs of having committed yourself to a course of action. When given some kind of real-time overview of all of the options available to you in a given time, place, and contextespecially if that comes wrapped up in some kind of visualization that makes anomaly detection a matter of instantaneous gestalt, to be grasped in a single glanceyour personal autonomy is tremendously enhanced. Tremendously enhanced.
What do I mean by that? It’s really simple: You don’t head out to the bus stop until your phone tells you a bus is one minute away, and you don’t walk down the street where more than some threshold number of muggings happenin fact, by default it doesn’t even show up on your mapand you don’t eat at the restaurant whose 48 recent health code violations cause its name to flash red in your address book. And all these decisions are made possible because networked informatics have effectively rendered the obscure and the hidden transparent to inquiry. There’s no doubt in my mind that life is thusly made just that little bit better.
But there’s a cost; there’s always a cost. Serendipity, solitude, anonymitymost of what we now recognize as the makings of urban savoir-faireit all goes by the wayside. And yes, we’re richer and safer and maybe even happier with the advent of the services and systems I’m so interested in, but by the same token, we’re that much poorer for the loss of these intangibles. It’s a complicated trade-off, and I believe in most places it’s one we’re making without really examining what’s at stake.
So as to how this local autonomy could be deployed in Moglen’s more general terms, I don’t know, and I’m not sure anyone does. Because he’s absolutely right: Bernard Stiegler reminds us that the network constitutes a “global mnemotechnics,” a persistent memory store for planet Earth. And yet we’ve structured our systems of jurisprudence and our life practices and even our psyches around the idea that information about us eventually expires and leaves the world. Its failure to do so in the context of Facebook, Flickr, and Twitter is clearly one of the ways in which the elaboration of our digital selves constrains our real-world behavior. Let just one picture of you grabbing a cardboard cutout’s breast or taking a bong hit leak onto the network, and see how the career options available to you shift in response.
I’d rather live comfortablyhopefully not obscenely soin the years we have remaining to us, use my skills as they are most valuable to people, and cherish each moment for what it uniquely offers.
This is what’s behind Anne Galloway’s calls for a “forgetting machine.” An everyware that did thatmassively spoofed our traces in the world and threw up enormous clouds of winnow and chaff to give us plausible deniability about our whereabouts and so onmight give us a fighting chance.
Tish: Early theorizing of a “calm, invisible” ubicomp seems out of synch with the presentday reality of services like Twitter and Facebook, where active, engaged, contact-driven users continually manage their networked identity. What role will the processes of contact and identity sharing that have captured the popular imagination play in the city that is “here for you to use”?
Adam: Let’s remember that ubicomp itself, as a discipline, has largely moved on from the Weiserian discourse of “calm technology.” Yvonne Rogers, for example, now speaks of “proactive systems for proactive people.” You can look at this as a necessary accommodation with the reality principle, which it is, or as kind of a shamewhich it also happens to be, at least in my opinion. Either way, I don’t think anybody can credibly argue any longer that just because informatic systems pervade our lives, designers will be compelled to craft encalming interfaces to them. That notion of Mark Weiser’s was never particularly convincing, and as far as I’m concerned, it’s been thoroughly refuted by the unfolding actuality of post-PC informatics.
All the available evidence, on the contrary, supports the idea that we will have to actively fight for moments of calm and reflection, as individuals and as collectivities. And not only for that, as it happens, but also for spaces in which we’re able to engage with the other on neutral turf, as it were, since the logic of “social media” seems to be producing Big Sort-like effects and echo chambers. When given the tools that allow us to do so, we seem to surround ourselves with people who look and think and consume like we do. The result is that the tools allowing us to become involved with anything but the self, or selves that strongly resemble it, are atrophying.
So when people complain about K-Mart and Starbucks and American Eagle Outfitters coming to Manhattan, and how it means the suburbanization of the city, I have to laugh. Because the real suburbanization is the smoothening out of our social interaction until it only encompasses the congenial. A gated community where everyone looks and acts the same? That’s the suburbs, wherever and however it instantiates, and I don’t care how precious and edgy your tastes may be. Richard Sennett argued that what makes urbanity is precisely the quality of necessary, daily, cheek-by-jowl confrontation with a panoply of the different, and as far as I can tell he’s spot on.
We have to devise platforms that accommodate and yet buffer that confrontation. We have to create the safe(r) spaces that allow us to negotiate that difference. The alternative to doing so is creating a world of 10 million autistic, utterly atomic, and mutually incomprehensible tribelets, each reinforced in the illusion of its own impeccable correctness: duller than dull, except at the flashpoints between. And those become murderous. Nope. Unacceptable outcome.
Tish: What new imaginings or possibilities do you see when pixels anywhere are linked to everyware?
Adam: Limitless opportunities for product placement. Commercial insertions and injections, mostly.
Beyond that, one of the places where shallowly Weiserian logic breaks down is in thinking that the platforms we use now disappear from the world just because ubiquitous computing has arrived. We’ve still got radio, for exampleOK, now it’s satellite radio and streaming Internet feedsbut the interaction metaphor isn’t any different. By the same token, we’re still going to be using reasonably conventional-looking laptops and desktop keyboard/display combos for a while yet. The form factor is pretty well optimized for the delivery of a certain class of services. It’s a convenient and well-assimilated interaction vocabulary; none of that’s going away just yet. And the same goes for billboards and TV screens.
But all of those things become entirely different propositions in the everyware world: more open, more modular, ever more conceived of as network resources with particular input and output affordances. We already see some signs of this with Microsoft’s recent “Social Desktop” prototypewhich, mind you, is a very bad idea as it currently stands, especially as implemented on something with the kind of security record that Windows enjoysand we’ll be seeing many more.
If every display in the world has an IP address and a self-descriptor indicating what kind of protocols it’s capable of handling, then you begin to get into some really interesting and thorny territory. The first things to go away, off the top of my head, are screens for a certain class of mobile devicewhy power a screen off your battery when you can push the data to a nearby display that’s much bigger, much brighter, much more socialand conventional projectors.
Then we get into some very interesting issues around large, public interactive displayswho “drives” the display, and so forth. But here again, we’ll have to fight to keep these things sane. It’s past time for a public debate around these issues, because they’re unquestionably going to condition the everyday experience of walking down the street in most of our cities. And that’s difficult to do when times are hard and people have more pressing concerns on their mind.
Tish: The science fiction writer David Brin sees two potential futures: In the first, the government watches everybody, and in the second everybody watches everybody. (He calls the latter “sousveillance.”) Artificial-intelligence enthusiast Ben Goertzel has suggested that providing an artificial intelligence with access to a massive data store fed by ubicomp is the first step toward effective sousveillance.
What do you think the role of AI in ubicomp will be? Is it worth thinking about what the first important application of such technologies might be?
Adam: I don’t believe that “artificial intelligence,” as the term is generally understoodwhich is to say, a self-aware, general-purpose intelligence of human capacity or greateris likely to appear within my lifetime, or for a comfortably long time thereafter.
Having said that, Goertzel seems to be making the titanic and enormously difficult to justify assumption that a self-aware artificial intelligence would share any perspectives, goals, priorities, or values whatsoever with the human species, let alone with that fraction of the human species that could use a little help in countering watchfulness from above. “Hooking an AI up to a massive datastore fed by ubicomp” sounds to me more like the first step toward enslavement… if not outright digestion.
“Sousveillance”the term is Steve Mann’s, originallydoesn’t imply “everybody watching everybody” to me, anyway, so much as a consciously political act of turning infrastructures of observation and control back on those specific institutions most used to employing the same toward their own prerogatives. Think Rodney King, think Oscar Grant.
Tish: You seem to be skeptical about the potential role of everyware in sustainable living. And yet at the moment it seems thatin the hacker and business communities, at leastthe role of everyware in reducing carbon footprint/energy management, etc., is the great green hope. Will everyware enable or hinder fundamental changes at the level of culture and identity necessary to support the urgent global need “to consume less and redefine prosperity”?
Adam: I’m not skeptical about the potential of ubiquitous systems to meter energy use, and maybe even incentivize some reduction in that use. Not at all. I’m simply not convinced that anything we do will make any difference.
Look, I think we really, seriously screwed the pooch on this. We have fouled the nest so thoroughly and in so many ways that I would be absolutely shocked if humanity comes out the other end of this century with any level of organization above that of clans and villages. It’s not just carbon emissions and global warming: It’s depleted soil fertility, it’s synthetic estrogens bio-accumulating in the aquatic food chain, it’s our inability to stop using antibiotics in a way that gives rise to multiple drug resistance in microbes.
Any one of these threats in isolation would pose a challenge to our ability to collectively identify and respond to it, as it’s clear that anthropogenic global warming already does. Put all of these things together, assess the total threat they pose in the light of our societies’ willingness and/ or capacity to reckon with them, and I think any moderately knowledgeable and intellectually honest person has to conclude that it’s more or less “game over, man.” That sometime in the next 60 years or so, a convergence of extremely bad circumstances is going to put an effective end to our ability to conduct highly ordered and highly energy-intensive civilization on this planet, for something on the order of thousands of years to come.
So with all apologies to Bruce Sterling, I just don’t buy the idea that we’re going to consume our way to Ecotopia. Nor is any symbolic act of abjection on my part going to postpone the inevitable by so much as a second, nor would such a sacrifice do anything meaningful to improve anybody else’s outcomes. I’d rather live comfortablyhopefully not obscenely soin the years we have remaining to us, use my skills as they are most valuable to people, and cherish each moment for what it uniquely offers.
Maybe some people would find that prospect morbid, or nihilistic, but I find it kind of inspiring. It becomes even more crucial that we not waste the little time we do have on broken systems or broken ways of doing things. The primary question for the designers of urban informatics under such circumstances is to design systems that underwrite autonomy, that allow people to make the best and wisest and most resonant use of whatever time they have left on the planet. And who knows? That effort may bear fruit in ways we have no way of anticipating. As it says in the Qu’ran, gorgeously: “At the end of the world, plant a tree.”
Tish: The concept of autonomy is clear in the title of your next book, The City Is Here for You to Use, and it’s a consistent theme in your writing. While you have in the past (notably in Everyware) discussed the possible constraints to presentation of self and threats to a flexible identity posed by ubiquitous computing, your next book signals optimism. What are your grounds for this optimism?
Adam: It’s not optimism so much as hope. Whether it’s well founded or not is not for me to decide. I guess I just trust people to make reasonably good choices, when they’re both aware of the stakes and have been presented with sound, accurate decisionsupport material.
Putting a fine point on it: I believe that most people don’t actually want to be jerks. We may have differing conceptions of the good, and our choices may impinge on one another’s autonomy. But I think most of us, if confronted with the humanity of the other and offered the ability to do so, would want to find some arrangement that lets everyone find some satisfaction in the world. And in its ability to assist us in signaling our needs and desires, in its potential to mediate the mutual fulfillment of same, in its promise to reduce the fear people face when confronted with the immediate necessity to make a decision on radically imperfect information, a properly designed networked informatics could underwrite the most transformative expansions of people’s ability to determine the circumstances of their own lives.
Now that’s epochal. If that isn’t cause for hope, then I don’t know what is.
Adam Greenfield is head of design direction for service and user interface design for Nokia. Previously he was a rock critic, coffee-house owner, bike messenger, psychological operations sergeant in the U.S. Army Special Operations Command, head of information architecture for Razorfish Tokyo, and instructor at NYU’s Interactive Telecommunications Program. Greenfield lives and works in Helsinki, Finland.
Tish Shute is the founder of UgoTrade. Her career in new media and technology began with work in motion control photography, robotics, and special effects for film, television, theme parks, and aerospace. She continues her interest in innovation and paradigm shifts as an entrepreneur and writer interested in sustainable living, ubiquitous computing, augmented reality, and virtual realities in world 2.0. Shute holds master’s of philosophy in culture and media from NYU’s Department of Anthropology, where she pursued her interest in the uptake of new technology from an academic point of view.
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