Forum: the way i see it

XIII.2 March + April 2006
Page: 41
Digital Citation

Trapped in a Lufthansa airline seat


Authors:
Donald Norman

I consider it one of my self-imposed job requirements to purchase and try out every new technology. How else am I to know the pleasure—and trauma—associated with their potential and their realization? My experiences demonstrate the need for the field of HCI to expand its horizons far beyond that of the traditional computer. This essay gives one example. I flew from Munich to Chicago in a brand-new Lufthansa Airbus 340. I travel a lot—more than 100,000 miles a year—so I often get upgraded to business class. Lufthansa has gone to great lengths to improve their business-class fittings. Each seat…




You must be a member of SIGCHI, a subscriber to ACM's Digital Library, or an interactions subscriber to read the full text of this article.

GET ACCESS

Join ACM SIGCHI

In addition to all of the professional benefits of being a SIGCHI member, members get full access to interactions online content and receive the print version of the magazine bimonthly.


Subscribe to the ACM Digital Library

Get access to all interactions content online and the entire archive of ACM publications dating back to 1954. (Please check with your institution to see if it already has a subscription.)


Subscribe to interactions

Get full access to interactions online content and receive the print version of the magazine bimonthly.


Post Comment


No Comments Found