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VII.3 May 2000
Page: 11
Digital Citation

The whiteboard: metaphor


Authors:
William Hudson

Don Norman is not one to steer clear of controversy. In The Invisible Computer he writes of his disapproval of metaphor in the design of user interfaces—an opinion that he has repeated in debate on the CHI-WEB e-mail list. What's all the fuss about? The original issue in CHI-WEB was whether to use a shopping cart metaphor when designing e-commerce sites. Some contributors pointed with glee to examples of shopping sleds and wheelbarrows, while others insisted that a cart is a cart is a cart. Don said that we shouldn't be using any of these things and should just…




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