Jonathan Arnowitz, Elizabeth Dykstra-Erickson
Welcome to the UX Management issue. Dan Rosenberg, senior vice president of user experience at SAP, provides a view of user-experience design in the American enterprise corporation. On the heels of CHI’s 25th anniversary, we’re pleased to offer a view of how HCI has been institutionalized. Incorporating HCI into the corporation is no longer a brand-new concept, and there are now well-established precedents. From Janice Rohn’s remarks on building your UX team, to Jeremy Ashley’s thoughts on managing the expectations of your C-level executives, to Anna Wichansky’s advice on working with standards, HCI in the U.S. corporate world has certainly come a long way. Think about it; how many design executives have you met at a CHI conference? What’s eventually become of every user-experience manager you’ve ever had? Is there a career path for design managers? We’d love to hear whether your work in a boutique firm, consumer software company, as a consultant, or as a student, in the US or in a second- or third-world context, can benefit from the sage reflections of these design-management veterans.
We invite you to contrast the three “Rewind” articles in this issue for some interesting observations. Do the NordiCHI approach to specialization and the CHI approach to generalization illustrate a spectrum of perspective for the development of our discipline? Are the different approaches simply a contextual fit, or is there an underlying schism? We ask you to be the judge; let us know what you think.
We’re keenly interested in the mobile Web, and we welcome Stephane Boyera’s remarks on what will constitute success in that area. There is great food for thought here and elsewhere in this issue.
As always, we look forward to hearing from you!
Jonathan Arnowitz and Elizabeth Dykstra-Erickson
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