ACM Interactions

Authors:
Jon Kolko

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I'm enamored with the potential presented in our cover story, a piece by Hugh Dubberly, Rajiv Mehta, Shelley Evenson, and Paul Pangaro. The authors investigate healthcare, and start—and end—by analyzing the nature of the framing words used to describe the system. It is in this observation of framing, and the role of the facilitation language we use in system design, that I find the most insight and the most opportunity. The authors note: "Professionals 'care for' patients—by observing symptoms, diagnosing diseases, and proposing therapies. Their proposals are not just suggestions; they are prescriptions or literally 'physician orders.' Patients who…

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