Authors:
Donald Norman
I recently attended two conferences on usability, security, and privacy. The first, SOUPS (Symposium on Usable Privacy and Security), was held on the Google campus in Mountain View, CA, the second at the National Academies building in Washington, DC. Google is a semi-restricted campus. People can freely wander about the campus, but most buildings are locked and accessible only with the proper badge. Security guards were visible, polite, and helpful, but always watching. Our meetings were held in a public auditorium that did not require authorization for entrance. But the room was in a secure building, and the toilets…
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