Authors:
James Kalbach
Searching for information is an emotional experience. We've all experienced confusion and frustration while searching the Web, as well as the occasional joy of discovery. But how do we conceive of emotions within search design? A key message from recent investigations is that feelings affect thought and actions. To some degree, this is something interface designers have tacitly known all along; we've just not clearly articulated the role of feelings, or we've confused them with something else. For instance, the main thrust of Don't Make Me Think [1] is really, "don't make me frustrated." (Of course we want users…
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