Blogs

Richard Anderson

Richard Anderson is a consultant and instructor who can be followed on Twitter at @Riander.


Posts By Richard Anderson

A matter of semantics…

Posted: Tue, April 28, 2015 - 12:07:54

In 2005, I wrote a blog post entitled, “Is ‘user’ the best word?” followed a year later by “Words (and definitions) matter; however…” The debate about the words we use in our field and their meaning has continued since that time, with many of the old arguments being resurrected. For example, regarding the beleaguered term user: Jack Dorsey dropped its…

Disrupting the UX design education space

Posted: Wed, November 19, 2014 - 12:31:55

Room 202 My teaching partner Mandy and I stood in silence looking around the room one last time in which magic had happened the preceding 10 weeks. We teach the UX Design immersive for General Assembly in San Francisco. 10 weeks, 5 days/week, 8 hours/day of teaching and learning, of intense, hard work, of struggle, of laughter, of transformation, of…

Bringing together designers, ePatients, and medical personnel

Posted: Fri, May 23, 2014 - 11:06:54

Back in 1989–1991, I served on the committee that founded BayCHI, the San Francisco Bay Area chapter of ACM SIGCHI. I became its first elected chair and served as its first appointed program chair for 12 years. I also served as SIGCHI’s Local Chapters chair for five years, supporting the founding and development of SIGCHI chapters around the world. Much…

What serendipity is providing for me to read

Posted: Thu, March 13, 2014 - 12:48:54

In the spirit of the new What Are You Reading? articles that appear within Interactions magazine… My use of Twitter and my attending local professional events have had a big impact on what I'm reading. Indeed, both have increased my reading greatly. Every day I spend at least a few minutes on Twitter—time which often surfaces an abundance of online…

Utilizing patients in the experience design process

Posted: Mon, November 18, 2013 - 11:00:45

Dave deBronkart (a.k.a. e-Patient Dave) is quite well-known for his assertion during a TED talk and at other times that patients are the most underutilized resource in healthcare. Without question, that underutilization extends to the healthcare and patient experience (re)design process. At Medicine X 2013, Sonny Vu ruffled some feathers when he said that, in his company's design process for…

Learning from ePatient (scholar)s

Posted: Mon, September 23, 2013 - 10:30:36

Increasingly, patients are making invaluable contributions to the redesign of our broken healthcare system and the patient experience. Designers working in healthcare should be aware of and leverage these contributions. Among the facilitators of this is Medicine X, a fabulous conference held annually in September at Stanford University. As stated by the conference organizers: Medicine X aims to bring together…

Are you trying to solve the right problem?

Posted: Tue, May 28, 2013 - 12:44:25

I just looked through the variety of graphical depictions of the human-centered design process that I show to and discuss with my master’s degree students during the first class of the semester. Sure enough, none of them includes a step often called reframing or a step that obviously includes reframing. Hmm... Does the design process followed by many fail to…

What designers need to know/do to help transform healthcare

Posted: Mon, April 29, 2013 - 5:39:32

I've been immersing myself in all things focused in some way on dramatically changing the U.S. healthcare system and the patient experience. This has included attending lots of events. Last week, I attended the Health Technology Forum Innovation Conference. Two weeks ago, I attended the Second Annual Great Silicon Valley Oxford Union Debate focused on whether Silicon Valley innovation will…

Out with the old, in with the new

Posted: Mon, February 18, 2013 - 12:43:50

I've interviewed a lot of people on stage, sometimes individually, sometimes in pairs. Transcripts of three of my interviews of pairs were published as interactions cover stories. Two were published together—of Cliff Nass and Bill Buxton, and of Clement Mok and Jakob Nielsen; one was published by itself—of Don Norman and Janice Rohn. I like the dynamics of an interview…

On what holds UX back or propels UX forward in the workplace

Posted: Mon, January 28, 2013 - 3:43:34

Among the teaching that I've done: UX management courses and workshops via the University of California Extension, during conferences, and in companies. And a topic I have always addressed therein: What holds UX back and propels UX forward in the workplace—or to put it another way, what increases and what decreases the influence of UX on businesses. Last month, Dan…