User-centered design is wrong. But the current myopic view of a designer’s responsibilities is not anyone’s fault. I don’t believe people make shortsighted decisions out of laziness, but because they lack the appropriate tools and information to make better ones. It’s not trivial, for example, for designers to accurately predict the side effects of using plastic or paper wrapping on a product because the network of impacts and stakeholders involved in these decisions can be mind-numbingly dense. Not only do we suffer from a lack of design theory that takes emergent, complex systems into account, but we also lack solid analytical theories of these systems.