Interaction describes a range of processes. A previous On Modeling article presented models of interaction based on the internal capacity of the systems doing the interacting. At one extreme, there are simple reactive systems, such as a door that opens when you step on a mat or a search engine that returns results when you submit a query. At the other extreme is conversation. Conversation is a progression of exchanges among participants. Each participant is a “learning system,” that is, a system that changes internally as a consequence of experience. This highly complex type of interaction is also quite powerful, for conversation is the means by which existing knowledge is conveyed and new knowledge is generated…
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A rich model of conversation exists in the speech acts theroy of F.Flores and T.Winograd. It expresses every speech act as a two-sided exchange and is expressly focused on conversation for action. I believe this iterative model is more descriptive of conversation than a linear model.
an example of the approach…
“Speak with intention, and your actions take on new purpose. Speak with power, and you act with power.”
and an article from Fast Company…
http://tinyurl.com/da5dsv