Victor Kaptelinin, Bonnie Nardi, Catriona Macaulay
Introduction In recent years, specialists in humancomputer interaction (HCI) have come to appreciate the importance of understanding the context in which computer-supported activities take place . Such understanding directly affects design and evaluation by revealing what users are up to and how they might most effectively use a technology. The idea is to gain this understanding before the design process has progressed too far, or during evaluation, when openings for modifications and improvements to the technology exist . There have been several attempts to come up with tools and techniques to support taking context into account in the design…
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