Some years ago, HCI researcher Panu Korhonen of Nokia outlined to me how HCI is changing, as follows: In the early days the Nokia HCI people were told "Please evaluate our user interface, and make it easy to use." That gave way to "Please help us design this user interface so that it is easy to use." That, in turn, led to a request: "Please help us find what the users really need so that we know how to design this user interface." And now, the engineers are pleading with us: "Look at this area of life, and find…
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