While offshore usability has great promise, there are circumstances that are clear contraindications for an offshore approach. The following are flags that should keep you considering onshore operations only. Immature Usability. Process-driven usability is systematic, with defined tasks and deliverables. It is relatively easy to do this offshore. But if the team works in an ill-defined manner, the usability specialist needs to be there. Sometimes decisions are made in free-floating meetings. The usability specialist struggles to be heard as ad hoc design proceeds. This is certainly poor practice, as it results in high cost and poor quality. It is…
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