Usability has become mainstream, and we are undergoing a radical transformation in how we perform usability work. We are shifting from usability as ad hoc craftsmanship to usability as a mature, efficient, and reliable process. This is very much the same as the way IT shifted from an activity done "in the garage" to the massive operations we see today. Refined methodologies, tools, templates, standards, training, and certification will inevitably result in reduced costs and improved quality. This process-driven approach has also allowed much IT work to be done offshore. Maybe we should take that as a hint. I…
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