Design can be as much an act of negotiation as it is of creation, and designers can find themselves cast in the role of negotiator or arbitrator among competing interests. Designers of user-assistance systems often face the most difficult negotiations, because user assistance tends to be perceived as a less important module. This secondary status means that proponents of user assistance negotiate from a weak position with respect to other modules' interests. This article presents a case study describing the design of the user assistanceand that design's negotiationfor an enterprise business's intelligence application. One of my clients is a…
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