Authors:
Joseph Dumas, Rolf Molich, Robin Jeffries
Do you often feel like your usability reports aren't taken seriously? Perhaps part of the problem is that engineers have trouble acting on your problem descriptions. Writing effective, usable descriptions is a skill that all usability professionals should have mastered. Evidence that we sometimes miss the mark when we describe usability problems and solutions comes from an examination of the usability comments from the fourth Comparative Usability Evaluation (CUE-4). In CUE-4, 17 teams of experienced usability specialists independently conducted either an expert review or a usability test of the reservation Web site for the Hotel Pennsylvania in New York…
You must be a member of SIGCHI, a subscriber to ACM's Digital Library, or an interactions subscriber to read the full text of this article.
GET ACCESS
Join ACM SIGCHIIn addition to all of the professional benefits of being a SIGCHI member, members get full access to interactions online content and receive the print version of the magazine bimonthly.
Subscribe to the ACM Digital Library
Get access to all interactions content online and the entire archive of ACM publications dating back to 1954. (Please check with your institution to see if it already has a subscription.)
Subscribe to interactions
Get full access to interactions online content and receive the print version of the magazine bimonthly.
Post Comment
No Comments Found