Authors:
A. Henderson
Engagement of design with use The authors of the contributions in this special section seem to agree that design and designers need to be involved with users in one way or another. Some say, "Consider your customer," arguing that you are not your customer, and although you may empathize with them, they will see it differently than you do. Or, "Engage them to find out what they want/need," where engagement may involve talking to them, running user tests, or observing them at work/play. Or, "Consider the purposes to which your product is being put," arguing that there are many…
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