Authors:
Donald Norman
It's 6:30 in the morning, and I'm with a group of surprisingly awake, cheery physicians and nurses doing grand rounds on the pediatric-care ward of one of the best hospitals in the United States. I'm part of a study group for the National Academies, looking at the ways in which information technology is used in health care. This hospital is a leader: I see computers everywhere. I've been spending a lot of time in hospitals recently. No, not as a patient, but as an observer—following doctors and nurses on their grand rounds, watching patients get admitted, nurses doing shift…
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