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The Quandary Ask any manager in charge of developing interactive products or consumer Web sites about the importance of usability. The response is emphatic: "It's critical to product success!" So you'd think usability engineers would be immune to the economic downturn. "They need us! They can't live without us!" Yet usability engineers are among the first to go when finances get tight. Something does not compute. Pressures and Perspectives Being a manager responsible for project cost is tough. Tight finances are distinctly no fun. The project must be completed, and lowering costs as much as possible becomes critical,…
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