You cannot understand requirements precisely until a product is used "in anger." Surprising? I don't think so. But let's explore the evidence, look at possible remedies for poorly designed products, and think about the future of such products. Is there a kind of natural selection that favors good design? My obsession with design, especially of things I've used in anger, coupled with my day job as a user interface (UI) designer, conspire to make me boring company at times. When I rant about my latest product-inflicted misfortune, generally people think I've gone mad. They're usually rightI'm hopping mad about…
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