You fought hard for funding, the contractors have finished, and the paint is almost dry. Naturally you want to make sure that your new usability lab earns it keep. But don't get too enthusiastic about having a full schedule if it means that your development process will suffer as a consequence. Here's the thing: while audio and video recording of test sessions, focus groups, and interviews in a controlled setting can be very useful, so can ethnographic research and candid feedback. Unfortunately, these last two activities (and several others) cannot be done in a usability lab. Ethnographic research in…
You must be a member of SIGCHI, a subscriber to ACM's Digital Library, or an interactions subscriber to read the full text of this article.
GET ACCESSJoin ACM SIGCHI
In addition to all of the professional benefits of being a SIGCHI member, members get full access to interactions online content and receive the print version of the magazine bimonthly.
Subscribe to the ACM Digital Library
Get access to all interactions content online and the entire archive of ACM publications dating back to 1954. (Please check with your institution to see if it already has a subscription.)
Subscribe to interactions
Get full access to interactions online content and receive the print version of the magazine bimonthly.