David Martin, Ian Sommerville
Increasingly, researchers and practitioners acknowledge the importance of understanding the social systems of work or activity into which any technical design solution will be implemented. Field studies (often known as ethnographies) are a way of understanding work as it is practiced. They help us understand "real-world, real-time work" in given settings. The attention to detail in describing and explaining how work is organized provides a useful resource for system designers. The studies help them to understand the activities that should be supported in a new design and to identify processes that do not work well and need to be…
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