Long ago, technical writing consisted of secretaries transcribing and typing the scribbled notes of engineers who designed hardware and software. Those days are, thankfully, long gone. Technical writing is now the domain of professionals who are experts in the many facets of technical communication, with a wide range of experience and education. Today, the skills of technical communicators involve much more than interviewing and writing. Technical communicators now practice user-centered documentation design, develop user personas and scenarios, test prototypes, and work cooperatively with professionals in human factors, user experience design, usability, and graphic design to create usable products. We…
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