Stepping into the Unknown and Unexpected A recent radio news broadcast in the USA announced that most American men wanted a giant, high-definition television with appropriate accoutrements as a year-end holiday gift. I decided it was time to increase my expertise in the area of home consumer electronics and explore in detail the user experience issues of home-media systems. I wanted to examine the purchase, out-of-box, set-up, and maintenance experience for the home consumer. I tried to become as typical a consumer of video and audio media as possible under the circumstances, in order to understand better what consumers…
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