Authors:
David Hawdale
There has been much discussion among organizations and practitioners lately about the ownership of the user experience. So, who owns it? Or to put it another way, who is responsible for the user experience and makes it work? What I have found is that the most important contributor to the design of a successful user experience is a leader with a vision. It's the leader who takes the vision of the total user experience and makes it work. The leader sees the big picture and combines and synthesizes, adding individuals with skill and knowledge in the right places to…
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