ACM Interactions

Authors:
Richard Anderson, Keith Instone, Dirk Knemeyer, Beth Mazur, Whitney Quesenbery

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Who owns user experience (UX)? This is the wrong question to ask. We don't believe that any single group can own UX. What's the alternative? In our view, a useful focus is collaboration, not ownership. The best successes come from collaboration. Whatever type of product, service, or document you are creating, whether it's a Web site, an application program, an MP3 player, or a financial form, user experience encompasses so many diverse aspects of your product that "ownership" just isn't a useful perspective. UX is about providing value to your customer and the business serving that customer. The best…

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