Jonathan Arnowitz, Elizabeth Dykstra-Erickson
There is little in our profession that gives the HCI designer greater pleasure than seeing their designs used by the actual end-user. We don't thrive on their validating our pre-conceived notions; we thrive on them challenging us to raise the bar higher. "This is good stuff," the user says as they fumble through our suboptimal data organization. "Better than anything I have ever seen before," they say as they click the wrong button or navigate mistakenly to an entirely unintended area. Our ability to empathize and understand pain and embarrassment inspires us to come up with solutions that raise…
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