Authors:
Donald Norman
Consider this scenario: You are driving along, about to change lanes, when your car suddenly tenses up. The seatbelts tighten. The seat straightens up, the headrest moves forward. As you turn the wheel to the right, the car starts quivering, buzzing from the right side. "Calm down," you say, "I know what I'm doing." A nervous, skittish car? A car distrustful of its driver? Yes, and often for good cause. Am I serious? Yes: Everything I have just described already exists in some high-end automobiles. Consider the modern automobile. It is a wonder of computation-multiple CPUs, hundreds of miles…
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