Literature that provides practical techniques for conducting usability testing of mobile applications remains limited. Had the following tips and tricks been available when I conducted my first usability test of a mobile application in 1999, it would have saved me much grief. Preparation 1. Account for prior mobile experience, but do not assume too much. Most study recruits will have experience with at least one mobile device. However, do not assume that people know the device make or model, industry lingo (e.g., "converged device"), or acronyms (e.g., "SMS"). Mobile-device interfaces vary greatly. Participants' performance may suffer if a…
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