The other day, I watched a friend show a colleague how to use some new program on his computer. He played with it for a while, demonstrated its powers, and then vacated his seat to let Jim have a try. A few mouse clicks later, Jim said, "Ooohh, sorry, my fault... don't know what I did but it's gone all weird." While the details of this story are not critical, the point is that when something unexpected happened, Jim felt he had to apologizehe felt it was his fault. The same is true if you try to teach your…
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