How often do you turn to the person in the next cubicle or down the hall for help with a software application? Does your teenager program your cell phone for you? How often are you called on to provide training just because it's easier to ask you than to look it up? Is it really that hard to press F1 on your keyboard? Is the help system that useless? Or are user interfaces still so baffling that you don't even know where to start? Wouldn't it be nice if friendly, helpful advice was built right into the system? Microsoft…
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