Aaron Marcus, Jim Gasperini
In June 2004 the San Jose, California, Police Department (SJPD) rolled out a new mobile, in-vehicle communication system for police officers. This roll-out completed the entire replacement of a dispatch and mobile response system developed by PRC in 1990. Working with PRC, the SJPD had spent many years perfecting their own system, which was a customized, closed suite of applications. SJPD had learned much about what made a very usable system for their officers, sergeants and lieutenants who manage officers, dispatchers, and dispatch managers. They considered themselves among the more knowledgeable police departments in the US, having had many…
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