ACM Interactions

Authors:
Jessica Hewitt

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Most designers and usability professionals can readily identify the weaknesses of the infamous Palm Beach ballot from the 2000 election. And most Americans are now well-versed in the foibles of "butterfly ballots." With national consciousness focused on improving ballot design—and available resources to ensure that it was done properly—why, eight years later, were most 2008 ballots as confusing as ever? While the days of universally usable ballots may still be decades away, progress has been made. AIGA, the professional association for design, has been working to redesign ballots and elections since 2000 through its initiative Design for Democracy. And…

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