Authors:
Jodi Forlizzi
I've come to a disarming realization: Everything old is new again. Lady Gaga is the new Madonna, the Tea Party movement mimics the protests of the 1970s—except the left is now the right—and the interest in how to design for service seems much like the interest in how to design for experience that emerged in the mid-1990s. The comparison of experience design (or UX, as it has been labeled) and service design seems to be a topic of interest in the interaction design community. Recently, Jeff Howard took to his service-design blog to argue that while service designers embrace…
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