More than 20 years ago, Fred Brooks asked, "Is interface design itself an area of research, producing generalizable results?" . He elaborated that a major issue that puzzles the human-computer interaction community is the tension between narrow truths proved convincingly by statistically sound experiments, and broad truths, generally applicable, but supported only by possibly unrepresentative observationsthat is, results indisputably true but disputably applicable, and results indisputably applicable but perhaps overly generalized. Brooks's question is still relevant. In this article, I support the view that the design of complex and novel interactive systems can itself be an area of research,…
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