Jonathan Lazar, Mega Subramaniam, Paul Jaeger, John Bertot
Cultural institutions such as museums, archives, and libraries often adhere to specific public policy requirements relating to the presentation of digital interfaces and information. With a mission of universal service to their communities, libraries must navigate unique public policy challenges related to interaction design. Meeting this mission can be difficult, given the wide range of educational backgrounds, levels of literacy and digital literacy, languages, disabilities, and other factors represented among library patrons. Efforts to promote an environment of inclusive technology access and universal usability in this context provide many important lessons about the impacts of public policy. Insights…
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