Pär Carlshamre, Martin Rantzer
One of the efforts involving methodology development was called the Delta project, starting in 1992 as a collaboration of the computer science department at Linköping University, Sweden, and a consultancy within the Ericsson corporation (referred to in this article as Infocom). The project had two aims: (1) to develop a method that ensured a high level of usability of the delivered systems and (2) to make sure that the skills and knowledge of the technical communicators were better used in the development process. Naturally, everyone involved hoped that these changes would affect the whole organization, permanently. Eight years later,…
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