Help! User assistance and HCI

XIV.1 January + February 2007
Page: 27
Digital Citation

A pattern language for user assistance


Authors:
Mike Hughes

User assistance has come a long way from mere stand-alone help files. We now find abundant instances of its being consistently woven into applications and, thus, the user's experience; it is no longer a document separated from the user's task. Accordingly, user-assistance designers need a design language that deals with user context and system interactions more directly¬ómore in line with the way user-interface designers have come to work. An approach that has gained popularity with user-interface designers is that of pattern language as a way to derive and describe design solutions. This article introduces pattern language concepts and shows…




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