William Yurcik, Ramona Thompson, Michael Twidale, Esa Rantanen
System administrators are users too! While computer security usability research has largely been focused on end user issues such as password authentication, browser transactions, and Email handling, the needs of system administrators (sysadmins) have been relatively ignored . The size and complexity of the services and issues that sysadmins manage continues to grow, involving yet more components and interdependencies between systems. In addition, sysadmins are responsible for a wide range of tasks requiring disparate skill sets ranging from installation and configuration to monitoring, patching, and debugging. While some system administration is automated, far more of the work involves manual…
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