Help systems have come a long way since the days of Microsoft Windows Help 1.0, and the capabilities of user-assistance technologies continue to grow and develop. More and more help is finding its way into the user interface, through popups, tooltips, mouseovers, and better labels and hints right where users need it. At the same time, new ways of educating users are finding their way into what used to be a closed system: traditional help systems created as a separate component. Today, information about a product comes from many sources: marketing and sales collateral, graphics and text in the…
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