Authors:
Morten Hertzum, Torkil Clemmensen, Pedro F. Campos, Barbara Rita Barricelli, Carl Emil Derby Hansen, Linnea K. Herbæk, Jose Abdelnour-Nocera, Arminda Guerra Lopes, Parisa Saadati
Over the preceding decades, usability testing became widely used for revealing design problems in information systems while they are still at the prototype stage. Normally, these tests involve removing users from their work for an hour or two to have them solve preset tasks with a system prototype in a lab-like setting. As a result, usability testing is insensitive to many of the organizational and contextual issues that determine the fit between a system and its real-world environment. Methods such as work domain analysis and scenario-based design aim to address this limitation but from an analysis-and-design perspective. In contrast,…
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