Authors:
Michael D. Ekstrand, Maria Soledad Pera, Katherine Landau Wright
Internet users encounter numerous Al-powered systems throughout their daily life. One class of systems they frequently use directly and explicitly are information access systems: search engines, recommender systems, and other systems that facilitate users locating and accessing relevant information, products, and so on from large digital inventories. There is a rich literature on both the human and technical aspects of designing, deploying, and evaluating such systems to meet users' information needs in information retrieval, human-computer interaction, information science, and other disciplines. Most of these information access systems are increasingly using sophisticated AI techniques across their architecture to interpret users'…
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