The Effects of Workspace Awareness Support on the Usability of Real-Time Distributed Groupware Carl Gutwin Department of Computer Science University of Saskatchewan Saskatchewan, Canada [email protected] Saul Greenberg Department of Computer Science University of Calgary Alberta, Canada [email protected] Real-time distributed groupware is coming of age, and it is no longer unusual to see people separated by distance working together concurrently through their computers. These systems typically provide two basic services: a communication channel (text chat, audio, or desktop video, or a combination) and a shared visual workspace (akin to whiteboards or tabletops) where people create and manipulate task artifacts. Unfortunately,…
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