Deborah Mrazek, Amy Silverman
Introduction There is really no typical day in the life of a Customer Centered Design Expert. In fact, there is no typical CCD Expert; some of us (including the authors) are consultants, while others work on a specific product. But all of us in the field share a commonality of experience that can be both illustrative and constructive. For those of you who work on a specific product, we thought you might like to see how the "other half" lives. For those of you who are consultants, we hope you see a little of yourself in this article. We…
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