Gary Marchionini, Michael Levi
Digital government aims to better serve people by leveraging technology to make government services more accessible to a broad range of citizens. Digital government (DG) services fall into three classes: information dissemination, citizen transactions, and governance participation. Information dissemination via the Web has been by far the most pervasive service addressed by government agencies at all levels . User interfaces are especially important challenges to DG for the following reasons: User interfaces must support the broadest possible participation by constituentsthis is universal usability in action. Because the nature of government centers on information creation and control, user interfaces must…
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