ACM Interactions

Authors:
William Hudson

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I'm a great admirer of Steve Krug's Don't Make Me Think and recommend it to anyone who wants only a single book on the subject of Web usability. Steve's chapter on text is based on a reminder from The Elements of Style by William Strunk and E.B. White: to "omit needless words." It's a point well worth making and the chapter does an admirable job of reducing 103 words of instruction on a Web page to a just-about-bearable 41. However, in recent usability evaluations, several other text-related problems have become common themes. They don't quite warrant a new book…

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