Jonathan Arnowitz, Elizabeth Dykstra-Erickson
Many products delight the user because their designers understand users' needs and design products to deliver on them. How do you create a delightful product? Users are delighted when a routine action is no longer needed because the technology and design have cooperated to acknowledge and accommodate user behavior and/or needs. Here is a delightful design: My rental car's windshield-wiper control is easy to find and turn on. Moreover, it senses how much water is on the windshield and adjusts its speed accordingly. Part of the delight is that this is so much better than the car I'm used…
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