As designers and usability experts, we have always claimed that we "tame complexity." What does that mean? Are we removing the complexity, rearranging it, hiding it, or resolving it in some other way? Depending on the situation, the answer is that all of these methods come into play. We remove, rearrange, and hide, but complexity never really disappears. Designing usable interfaces requires discipline to remove features in some cases, to organize others so they can be found and used, and to shift complexity away from users to more-appropriate places. Is the complexity necessary? It often is. In many technologies…
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