Authors:
Donald Norman
We live embedded within a supporting network of technology, much of it invisible but essential to our existence. Some of it is mundane, such as the structures that provide water, gas, and electricity and carry away waste as sewage or garbage. Some is more profound, such as the institutions of business, government, and education. But all are sustained by an evergrowing network of services and facilities. The result is colossal and threatens to overwhelm society. Huge expanses of earth paved over for cities and highways, for parking lots and playgrounds. Under the streets lies an entangled mess of wires,…
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